Returns & Refunds Policy – VALHALLU Jewellery
VALHALLU — RETURNS & REFUNDS
14-DAY RIGHT OF WITHDRAWAL
Under applicable consumer protection laws, consumers have the right to withdraw from an online purchase without giving a reason within 14 days of receiving the product.
If you wish to exercise your right of withdrawal, please notify VALHALLU within the 14-day period and return the product as described below.
HOW TO REQUEST A RETURN
To exercise your right of withdrawal, you may send us a clear statement informing us of your decision to withdraw from the purchase.
You may also use the VALHALLU Withdrawal Form, which can help us process your return more efficiently.
Using the form is not mandatory if your withdrawal statement clearly communicates your decision.
Please include, where possible:
- Your name
- Order number
- Order date
- Delivery date
- Product name
- A clear statement that you wish to withdraw from the purchase
- Your contact details
You can send your withdrawal request or completed Withdrawal Form to:
RETURN ADDRESS
VALHALLU
Haller utca 26 3/4
Budapest
Hungary
Please send the returned product to the address above unless VALHALLU provides you with different return instructions.
PREPARING YOUR RETURN
Please package the jewellery carefully so that it is protected during transportation.
We recommend using a tracked postal or courier service and keeping your proof of postage until the return has been fully processed.
Returns sent with cash on delivery or with payment due upon delivery will not be accepted.
RETURN SHIPPING COSTS
If you are exercising your statutory 14-day right of withdrawal because you have simply changed your mind, you are responsible for the direct cost of returning the product to VALHALLU, unless applicable law provides otherwise.
If VALHALLU has sent you a damaged, defective, incorrect or different product from the one you ordered, please contact us before returning the item.
Where the issue is attributable to VALHALLU, the applicable return shipping cost will be reimbursed or otherwise handled in accordance with applicable law.
REFUNDS
Once you exercise your right of withdrawal, VALHALLU will refund the payments received from you without undue delay and, in accordance with applicable law, no later than 14 days from the date on which we are informed of your decision to withdraw.
The refund includes the standard delivery cost paid for the original order.
If you selected a delivery method that was more expensive than the least expensive standard delivery option offered by VALHALLU, we are not required to refund the additional cost resulting from your choice of the more expensive delivery method.
Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.
VALHALLU may withhold the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.
RETURNING THE PRODUCT
After notifying VALHALLU of your withdrawal, you must return the product without undue delay and no later than 14 days from the date on which you communicated your decision to withdraw.
The deadline is considered met if you send the product back before the 14-day period has expired.
CONDITION OF RETURNED JEWELLERY
You may handle the jewellery to the extent necessary to establish its nature, characteristics and functioning.
If the product has been handled beyond what is necessary for this purpose and its value has consequently decreased, you may be responsible for that diminution in value as provided by applicable law.
For this reason, we recommend handling returned jewellery carefully and keeping it in its original condition wherever reasonably possible.
Please return the complete product and any accessories, components or items supplied with it.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incomplete, or contains the wrong product, size or variant, please contact VALHALLU as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs of the product and packaging, where relevant
We will review the issue and provide instructions for the return, replacement or other applicable remedy.
Where the problem is attributable to VALHALLU, the applicable return costs will be handled in accordance with your statutory rights.
This section does not limit any statutory rights you may have regarding faulty, damaged, incorrect or non-conforming products.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply in certain circumstances established by law.
Where an exception applies to a particular product or order, VALHALLU will provide the applicable information before or at the time of purchase.
Your statutory rights relating to faulty, damaged or non-conforming products remain unaffected.
IMPORTANT
This Returns & Refunds page provides a practical summary of our return process.
For the complete legal terms governing withdrawal, refunds, statutory guarantee, complaints and other consumer rights, please refer to the VALHALLU Terms & Conditions.
CONTACT US
If you have any questions about a return or refund, please contact VALHALLU before sending your product back.
Email:
support@valhallu.hu
Return Address:
VALHALLU
Haller utca 26 3/4
Budapest
Hungary